Purpose

The purpose of the Village of Bensenville (Village) website is to provide curated information of the Village's choosing to the public in order to conduct the Village’s business and promote the Village's goals as directed by the Village Board. The Village’s website is intended to serve the Village’s need to make useful and practical information available to residents, businesses, and visitors alike. Such information facilitates the delivery of Village services in a cost-effective and efficient manner. The Village’s websites are designed as an information delivery resource and are not intended to serve as a forum for free discussion.

Terms of Use

Any use of the Village of Bensenville website shall conform to all Village, State and federal laws, rules and regulations. Unauthorized attempts to upload information or alter information on this website are strictly prohibited. By visiting the Village of Bensenville website, you agree that you will not use the site for any unlawful activity or use it in any way that would violate the above terms. As a visitor to our site, your IP Address is automatically collected solely for tracking the number of computers that visit our website, what pages are visited, and the timeframe most frequently used. However, the Village does not intend to collect or track any personal information on any individual who uses this website. The Village does not sell any collected information to third parties. The Village of Bensenville is domiciled in the United States of America, the State of Illinois, Counties of Cook and DuPage. Below are our standard operating practices regarding our website.

ADA

The Village of Bensenville is committed to complying with the Americans with Disabilities Act (ADA). Reasonable accommodations, including equal access to communications, will be provided upon request. Requests for reasonable accommodations, with regard to equal access to communications, should be directed to the Village of Bensenville Multimedia Department at (630) 350-3429.

Email Subscription Service

The Village of Bensenville website provides users the opportunity to request to receive communication from us via email. Users may edit their email subscription preferences and/or cancel their subscription by following the directions at the bottom of the emails they receive. The Village of Bensenville will not sell or provide the email addresses and personal information collected to anyone outside the Village of Bensenville - except to the extent it constitutes a public record subject to disclosure in accordance with the state Public Records Act. The goal of collecting this data is to provide users with as effective service as possible. By understanding and knowing users’ needs and/or preferences, we are in a better position to provide users with the best service possible.

Privacy and Disclosure

The following is the Village of Bensenville’s policy with regards to the collection and use of personally identifiable information (PII), that is, any information relating to an identified or identifiable individual who is the subject of the information. The Village of Bensenville collects two kinds of customer information: (1) anonymous; (2) personally identifiable information (PII). Anonymous information: This type of information does not identify specific individuals and is automatically transmitted by your browser. This information consists of:

• The URL (Uniform Resource Locator or address) of the web page you previously visited;
• The domain names and/or IP addresses which are numbers that are automatically assigned to your computer whenever you are connected to the Internet or World Wide Web.
• The browser version you are using to access the site.

None of the information can be linked to an individual. 

Personally Identifiable Information (PII): This type of information could include name, address, email address, telephone number, credit/debit card information as submitted through any of the Village’s websites in conjunction with the provision of services and associated payments. The Village will make every reasonable effort to protect your privacy. It restricts access to your personal identifiable information to those employees who will respond to your request. The Village will not and does not intentionally disclose any personal information about our customers to any third parties or outside the Village except as required by law or by the consent of the person providing the information. 

The Village only collects personally identifiable information that is required to provide service. You can decline to provide us with any personal information. However, if you should choose to withhold requested information, the Village may not be able to provide you with the online services dependent upon the collection of that information. 

Access to Personally Identifiable Information: Access to personally identifiable information in public records at local levels of government in the Village of Bensenville is controlled primarily by the Illinois Public Records Act. Information that is generally available under the Public Records Act may be posted for electronic access through the Village’s website. While the Public Records Act sets the general policies for access to Village records, other sections of the Illinois code as well as federal laws also deal with confidentiality issues. 

Electronic Signatures and Payments: The Village of Bensenville is committed to data security and the data quality of personally identifiable information that is either available from or collected by the Village’s website and has taken reasonable precautions to protect such information from loss, misuse, or alteration. When a Village application accepts credit cards or any other particularly sensitive information for any of its services, the information is encrypted via a process by which bits of data are mathematically jumbled and assigned a password-key. The encryption process makes sensitive data unreadable unless or until decrypted in order to protect the confidentiality of the data

Use of Cookies

The Village of Bensenville website does not currently use cookies. Note: Information stored on a user's computer by a web browser at the request of software at a website. Websites use cookies to recognize users who have previously visited them. The next time the user accesses that site, the information in the cookie is sent back to the user so the information displayed can vary depending on the user’s preferences. You can refuse cookies by turning them off in your browser.

Access to Information

Unless otherwise prohibited by law, you will be granted the ability to access and correct any personally identifiable information. The Village will take reasonable steps to verify your identity before granting such access. Each Village service that collects personally identifiable information will allow for review and update of that information.

Security

The Village of Bensenville is committed to data security and the data quality of personally identifiable information that is either available from or collected by the Village’s website and has taken reasonable precautions to protect such information from loss, misuse, or alteration.

External Website Links

The Village of Bensenville website contains links to external websites for the purpose of providing reference material and information on community-related subjects. The inclusion of these links should not be construed as an endorsement or sponsorship of these external websites, their content, viewpoints, products, services, or their hosts.

The Village of Bensenville allows entities meeting any of the following criteria to place a link to that entity’s website on the Village of Bensenville website:

Other governments, special purpose districts, hospitals, and public educational institutions.

Copyright

While the Village of Bensenville makes the information contained within this website available to anyone, we retain copyright on all text, graphic images, and other content. This means you may not: distribute the text or graphics to others without express written permission of the Village of Bensenville; ‘mirror’ this information on your server without our permission; or modify or re-use the text or graphics on this system. You may: print copies of the information for your own personal use and; reference this server from your own documents. The Village of Bensenville reserves all other rights. The Village Logo is a registered SERVICEMARK with the State of Illinois.

Disclaimer

The Village of Bensenville is neither responsible nor liable for any delays, inaccuracies, errors or omissions arising out of your use of the website or with respect to the material contained on the website, including without limitation, any material posted on the website or any viruses or other contamination of your system. The Village website and all materials contained on it are distributed and transmitted “as is” without warranties of any kind, either expressed or implied, including without limitations, warranties of title or implied warranties of merchantability or fitness for a particular purpose. The Village of Bensenville is not responsible for any special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, the website and/or the materials contained on the website whether the materials contained on the website are provided by the Village of Bensenville or a third party. The Village of Bensenville is neither responsible nor liable for any viruses or other contamination of your system.

Social Media Policy

The purpose of this social media site is to provide information about Village of Bensenville services and programs, as well as other information that is of public interest to residents, businesses and visitors. We encourage you to comment on our social media platforms with questions, comments, and concerns, but please note this is a moderated online discussion site and not a public forum. Some posts are informational only.

The Village employs the use of Meta auto-moderator and is not responsible for the actions of the auto-moderator. If a commenter feels they have been incorrectly flagged by the Meta auto-moderation and had a comment hidden, please take a screenshot of the post and send any relevant details to multimedia@bensenville.il.us for review.

The Village of Bensenville reserves the right to delete or hide the kinds of comments noted in the list below. This list is not exhaustive, but representative of the types of comments that may be deemed inappropriate:

1. Comments containing vulgar or threatening language;
2. Personal attacks of any kind;
3. Comments that promote, foster, or perpetuate discrimination on the basis of race, creed, color, age, religion, gender, marital status, genetics, status with regard to public assistance, national origin, physical or intellectual disability or sexual orientation;
4. Comments not relevant to topic, or unintelligible comments;
5. Spam or links to other sites;
6. Comments that advocate illegal activity;
7. Comments that promote particular services, products, or political organizations or causes;
8. Comments that infringe on copyrights or trademarks;
9. Comments that include personally identifiable medical information; or
10. Comments that include information that may compromise the safety, security or proceedings of public systems or any criminal or civil investigations.

Please note that the comments expressed on this site do not reflect the opinions and position of the Village of Bensenville, its officers and employees.

Do not request billing information or other items that require payment; rather, find the appropriate page on our website www.bensenville.il.us. If you have a question or concern that requires prompt attention from a Village representative, please call our main line at 630-766-8200 or visit Report a Concern on the website. This Facebook account is not monitored by the Village on a 24/7 basis. Always call 9-1-1 in the event of an emergency.