Claim Reporting Procedures

If you believe that you have a claim against the Village of Bensenville you must follow the following procedures.  The Village cannot assume liability or responsibility for circumstances beyond its control, including but not limited to:

  • Weather related events and conditions such as ice, snow, flooding, and tornadoes, etc.
  • Damages caused by other motorists/vehicles.
  • Unreported road debris or conditions.

Damage claims occurring on any street under the Village’s jurisdiction can be submitted. Damage claims on highways or streets not under the jurisdiction of the Village of Bensenville should be referred to the government agency that maintains the roadway (i.e. Illinois Department of Transportation, DuPage County, or Cook County). Those government agencies may have different reporting and handling procedures.

The Village evaluates each claim based upon strict standards on negligence and liability established by the Illinois Court of Claims. Those standards hold that before the Village can be held liable for damages, it must have prior notice of a condition and be allowed an adequate length of time (given the circumstances) to remedy or repair the condition. Notice is a prerequisite that cannot be waived according to the Court.

Upon return of the claim form and required documents, your claim will be forwarded to our insurance carrier who will assign an adjuster to investigate. Acceptance of the claim form is not a guarantee that a claim will be paid. Each claim is reviewed individually and is accepted or denied based upon the facts and circumstances related to that claim. While every effort will be made to expedite the processing of each claim, final written determinations are generally made within 120-180 days. Please contact your insurance agent if the damage requires urgent consideration. Your insurance company can arrange for repairs and present a claim to the Village on your behalf.

For claim instructions click here

For claim form click here